Our Customers
To cheap, too Expensive - Internal Medicine
"I had purchased an expensive billing system from a local sales representative of a national company. The product was sold to me for several thousand more than the retail cost of $995. We received the recommended number of hours of training (12). That got us started until the end of the first month and about the time the claim remittances arrived. Additional training became a major issue, since the representative no longer sold this product."
Solution "EncounterNotes provided us with a Medical Software System solution and Internet training. They also have an excellent support for our occasional questions and discuss new upgrades to the system." They have an account manager assigned to us. This is great due to he knows our environment and we do not have to explain too much to resolve issues. Most of our calls are picked up by the account manager and not by the voice mail system.
Been Mislead - OB/GYN
I purchased an inexpensive (starter) system. The locals that had developed the system in fact had purchased themselves a starter system and modified several screens to make it appear their own work. After several months of haggling about all the inherent problems, the local group sold their interest (customer base) to a larger company. We were offered an opportunity to migrate to the new company's system for more than $15,000."
Solution "EncounterNotes provided us with a Practice Management Billing Software solution, the system offered a superior product at an affordable price. The conversion was done in just a few hours. The following day we were live on a new system and had no fear of being blackmailed or left without support."
Windows Closed - Pediatrics
"I purchased an expensive system from one of the larger companies. The hardware platform was UNIX and I honestly can't believe they have no plans to offer a Windows based product."
Solution "EncounterNotes offered us an state-of-the-art Practice Management solution for a Windows environment, also, I saved enough in the support costs to replace dumb terminals with personal computers. I now feel I am on the right platform and can growth my business with EncounterNotes as they move forward with technology."
Out of Control - Bariatric Medicine
"I manage two Bariatric Clinics and needed a product that managed the controlled substances reports and inventory. We were using the peg board system and seeing 300 patients a day."
Solution "EncounterNotes installed their Practice Management System solution that performs everything we need. It's fast and our check out is the smoothest it's ever been. The appointment scheduler is the best I've ever seen. Appeared, missed, canceled, rescheduled, appeared without paying, lapsed time reports and a lot more. We no longer have a bottleneck in the check out area and we have been able to reduce our staff through attrition."
Lost Money - Psychiatric
"I had been losing money but really had no handle on the problem, only suspicions."
Solution "I contacted and acquired the solutions EncounterNotes provides because of the audit controls. I can see who and why deleted charges and payments from the accounts. Their solutions archives these transactions so authorized persons can keep an eye on this potential problem. Another plus is the system balances daily and monthly. I hope I never have to audit someone and find the software doesn't balance. With EncounterNotes we have removed all temptations."
Money Matters - Family Medicine
"I could never seem to find an employee who managed the accounts receivable to my satisfaction."
Solution "I voiced my concern to EncounterNotes, they provided me with alternatives for a Practice Management Software System. We have an accounts receivable management screen that allows me and the staff to do just about anything. I can't make insurance carriers pay sooner but at least I know which patients and which carriers owe me money, how much and for how long."



