LabRetriever
Besides our
Labretriever system, we also provide Practice
Management Software System, Scheduling, Billing, Electronic Statements,
Electronic Insurance Claims, Electronic Medical Records, Document
Management, Telephony Reminder System, Telephony Lab System.
INBOUND TELEPHONY SYSTEM
Patients call in at
their convenience and listen to their lab results and follow-up
instructions.
Detailed reports let
you know who retrieved messages and when. Reports print to your
standard office printer. All message records are permanently archived
after for instant retrieval.
By handling routine
calls, LabRetriever reduces time- consuming telephone interruptions.
Physicians and staff have more time to provide for patients in the
office!
Special Features...
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Stores
a library of standard and custom messages.
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Assign
patients messages from any telephone.
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Unique
PIN numbers ensure confidentiality.
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Built-in security at every screen.
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Reports provide an audit trail of activities.
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Uses
Dialogic lifetime-warranted voice board.
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Includes toll-free telephone support and training
24-Hour Lab Test Result
Hotline
Eases Staff
Overload
By fielding routine
lab result inquiries from patients, LabRetriever gives providers and
staff more quality time for patients in the office. LabRetriever helps
keep your main office phone lines free so patients can get through
when they need to.
Convenient for
Patients
Patients should not
have to wait for routine test results once they're in. But handling
even a single lab result call can be extremely time-consuming. With
LabRetriever, providers or staff can assign patients the appropriate
lab results message as soon as the results are available. It takes
only a moment to do so from any telephone. Then patients can call at
their convenience and listen to their message as often as they like.
Personal and
Confidential
Both standard and
custom messages are recorded in the voice of the provider or staff,
giving patients the personal touch. Unique Personal Identification
numbers ensure that results remain confidential between provider and
patient.
Flexible and
Educational
LabRetriever delivers
more than just lab results. Your messages can include important
follow-up instructions and related medical information. If certain
results require a personal consultation with the provider LabRetriever
can field the call with a message letting the patient know that the
doctor will be calling personally.
Dialogic .Ò
Lifetime Warranty
LabRetriever Utilize
Dialogic's lifetime-warranted voice hardware. Dialogic is the
innovative industry leader in computer telephony applications. With
Dialogic hardware, you are assured of exceptional accuracy in call
handling and superb clarity in message delivery.
Expandable to fit
Your Needs
LabRetriever's
standard multiline system is expandable to 48 incoming lines. This
means LabRetriever can handle increased phone traffic without the
addition of unnecessary computer hardware.
Detailed Archived
Reports
LabRetriever logs the
date and time messages are entered as-well-as when they are retrieved
by patients. Reports can be printed to a standard office printer and
LabRetriever's optional label printer allows you to print patients
chart labels. All retrieval reports are automatically archived based
on the schedule you designate and are stored permanently for instant
retrieval.
Support and
Resources
LabRetriever Includes
90 days of Toll free training and expert support by phone, With a 98%
Customer Satisfaction rating of good or better. LabRetriever includes
a quick reference Guide so staff can use the system from any
telephone, and a handy pocket guide for patients. A fully indexed User
Manual guides you through a smooth system setup with clear diagrams
and information templates.
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